qk365 Privacy Policy

01 Who We Are

This Privacy Policy applies to qk365, operating at qk365.bet (the "Platform"). qk365 is an online sports betting and casino platform operated under international gaming licence standards, designed specifically for Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, and all other cities and regions of Pakistan.

Throughout this Privacy Policy, references to "qk365", "we", "us", or "our" refer to the operator of the qk365 platform. References to "you", "your", or "Player" refer to any individual who registers an account, accesses the platform, or interacts with qk365 services in any capacity.

This Privacy Policy should be read together with the qk365 Terms and Conditions. By registering a qk365 account or using any part of the qk365 platform, you acknowledge that you have read this Privacy Policy and consent to the data processing activities described herein.

02 Data We Collect

qk365 collects personal data through a number of channels: directly from you when you register and use the platform, automatically through your use of the qk365 website and apps, and in limited cases from third-party identity verification or payment processing providers. The categories of personal data we collect are described below.

qk365 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, biometric data, or health information, except where identity documents submitted for KYC verification may incidentally contain such details. In such cases, the data is used solely for identity verification and is not stored separately or processed for any other purpose.

03 How We Use Your Data

qk365 uses the personal data it collects for specific, documented purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which qk365 processes personal data are:

• Account registration and management — to create and maintain your qk365 player account, verify your identity, and ensure only eligible Pakistani players (21+) access the platform.
• Payment processing — to facilitate PKR deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to process withdrawal requests to your registered payment method.
• Platform personalisation — to tailor your qk365 experience, including game recommendations, PSL cricket betting market highlights, and relevant promotional offers based on your activity.
• Security and fraud prevention — to detect and prevent fraudulent activity, money laundering, account takeovers, and any other misuse of the qk365 platform.
• Regulatory compliance — to fulfil obligations under our international gaming licence, including age verification, responsible gaming monitoring, anti-money laundering (AML) checks, and record-keeping requirements.
• Customer support — to respond to your queries, resolve disputes, and provide responsible gaming assistance when requested.
• Marketing communications — where you have provided explicit consent, to send you promotional emails about qk365 bonuses, PSL free bets, and platform updates. You may withdraw this consent at any time.
• Platform improvement — to analyse usage patterns and improve the qk365 product, including fixing technical issues and optimising the user experience for Pakistani players.

04 Legal Basis for Processing

qk365 processes personal data only where it has a valid legal basis for doing so. The legal bases we rely upon are:

• Contractual necessity — processing that is necessary to perform the contract between qk365 and you as a registered player. This covers account management, payment processing, bet settlement, and game delivery.
• Legal obligation — processing required to comply with applicable legal and regulatory requirements, including anti-money laundering laws, age verification requirements, and gaming licence conditions.
• Legitimate interests — processing that is necessary for qk365's legitimate business interests, including fraud prevention, platform security, and platform improvement, where these interests are not overridden by your privacy rights.
• Consent — where qk365 relies on your consent as the legal basis for processing (primarily for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Sharing Your Data

qk365 does not sell personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum necessary financial data to process your PKR deposits and withdrawals. These providers are bound by their own regulatory and data protection obligations.
• Identity verification providers — qk365 uses third-party KYC services to verify the identity and age of Pakistani players. These providers process identity documents in accordance with their own privacy policies and applicable law.
• Game software providers — third-party game studios and live casino providers that supply games accessible via the qk365 platform may process limited technical and usage data to deliver the game experience and calculate RNG outcomes.
• Regulatory and law enforcement authorities — qk365 will disclose personal data to government agencies, regulators, or law enforcement bodies where required by law, court order, or gaming licence obligations.
• Fraud and AML screening services — qk365 may share data with fraud prevention and anti-money laundering screening providers as part of its compliance obligations.

All third parties with whom qk365 shares personal data are required to process that data in accordance with applicable data protection standards and only for the purposes for which it was shared.

06 Payment Data & Security

The security of your financial data is of paramount importance to qk365. The following security measures apply specifically to payment and financial data processing:

• All payment data transmitted between your device and the qk365 platform is encrypted using 256-bit SSL/TLS protocols.
• Full payment account numbers (JazzCash wallet numbers, bank account numbers) are tokenised — qk365 stores a secure token reference rather than the raw account details.
• qk365 does not store full card numbers or CVV codes. Where card payments are supported, these are handled exclusively by PCI-DSS compliant payment processors.
• All PKR transaction records are stored on encrypted servers. Access to financial records is restricted to authorised qk365 personnel with a documented business need.
• qk365 conducts regular security audits and penetration testing of its payment infrastructure to identify and remediate vulnerabilities before they can be exploited.

07 Cookies & Tracking Technologies

qk365 uses cookies and similar tracking technologies on the qk365.bet website to provide a functional, personalised, and secure user experience. The types of cookies used by qk365 are described below:

• Strictly necessary cookies — these cookies are essential for the qk365 platform to function. They manage your login session, maintain your account security state, and ensure the platform operates correctly. These cookies cannot be disabled without breaking platform functionality.
• Performance and analytics cookies — these cookies collect anonymised data about how Pakistani players use the qk365 platform, including which pages are visited most frequently and where technical errors occur. This data is used solely to improve the platform experience.
• Functional cookies — these cookies remember your preferences, such as your preferred language settings, game lobby filters, and bet slip configurations, to personalise your qk365 experience.
• Marketing cookies — where you have given consent, these cookies track your activity on qk365 to enable personalised promotional content and measure the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time via your account settings or browser cookie controls.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the qk365 platform. qk365 does not use any cross-site tracking technologies that follow your activity on third-party websites without your knowledge.

08 Data Retention

qk365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. The following retention principles apply:

• Active account data — personal data associated with an active qk365 account is retained for the lifetime of the account and for a period of up to 5 years after account closure, in accordance with our licensing and anti-money laundering obligations.
• Transaction records — PKR transaction records, including deposit and withdrawal history, are retained for a minimum of 5 years from the date of the transaction.
• KYC and identity documents — identity verification documents are retained for the duration of the account relationship and for up to 5 years after account closure.
• Marketing consent records — records of marketing consent (and any subsequent withdrawal of consent) are retained for the duration of the account and for a period of 3 years after account closure.
• Support and complaints records — records of customer support interactions and formal complaints are retained for up to 3 years from the date of the final resolution.
• Anonymised analytics data — aggregated and anonymised usage data (from which no individual player can be identified) may be retained indefinitely for platform improvement purposes.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player.

09 Your Data Rights

As a registered qk365 player, you hold the following rights in relation to the personal data qk365 holds about you. These rights are real and enforceable — qk365 will respond to all valid data rights requests within 30 days of receipt.

• Right of Access — you have the right to request a copy of the personal data qk365 holds about you, along with information about how it is being processed.
• Right to Rectification — if any personal data qk365 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure — in certain circumstances, you have the right to request that qk365 delete the personal data it holds about you. This right is subject to our legal and regulatory retention obligations — we may be unable to erase data we are required by law to retain.
• Right to Restrict Processing — you have the right to request that qk365 restricts the processing of your personal data in certain circumstances, for example while a rectification request is being investigated.
• Right to Data Portability — where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
• Right to Object — you have the right to object to qk365's processing of your personal data where that processing is based on legitimate interests. You have an unconditional right to object to processing for direct marketing purposes.
• Right to Withdraw Consent — where qk365 relies on your consent as the legal basis for processing, you may withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact the qk365 data team at [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing your request.

10 Children & Minors

qk365 operates a strict 21+ age policy. The qk365 platform is not intended for, and must not be used by, any person under the age of 21. qk365 does not knowingly collect or process personal data from individuals under the age of 21.

As part of our registration process, all prospective Pakistani players are required to confirm that they are at least 21 years of age. Where qk365 has reasonable grounds to believe that a player may be under 21, the account will be suspended immediately pending age verification. If underage gambling is confirmed, the account will be permanently closed, any balance will be returned to the depositing payment method, and the matter may be reported to relevant authorities.

If you are a parent or guardian and believe that a person under 21 has registered a qk365 account, please contact us immediately at [email protected] so that we can take the appropriate action without delay.

11 International Data Transfers

As a platform operating under an international gaming licence, some of qk365's data processing activities involve transferring personal data to servers or service providers located outside of Pakistan. This may include transfers to jurisdictions where data protection laws differ from those applicable in Pakistan.

Where personal data is transferred internationally, qk365 ensures that appropriate safeguards are in place to protect your data, including:

• Transfers only to jurisdictions that maintain recognised data protection standards.
• Contractual clauses with third-party processors that require them to maintain the same level of data protection as qk365 applies internally.
• Encryption of all data in transit, regardless of the destination jurisdiction.

qk365 will not transfer personal data to any jurisdiction or third party that cannot provide adequate protection for the rights described in this Privacy Policy.

12 Changes to This Privacy Policy

qk365 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our platform's features and services. All updates will be published on this page with a revised effective date clearly stated at the top.

Where a change to this Privacy Policy is material — meaning it significantly affects how we process your personal data or the rights available to you — qk365 will notify registered Pakistani players via email or an in-platform notification at least 7 days before the change takes effect.

Your continued use of the qk365 platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should stop using the qk365 platform and contact support to request account closure.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how qk365 processes your personal data, please contact the qk365 data protection team using the details below. We are committed to resolving all privacy-related queries transparently and within a reasonable timeframe.

• Email: [email protected]  (Subject: "Privacy Query" or "Data Rights Request")
• Response Time: Standard privacy queries within 5 business days; formal data rights requests within 30 days
• Support Hours: 9 AM – 11 PM Pakistan Standard Time, 7 days a week

qk365 takes all privacy complaints seriously. If you submit a privacy complaint and are not satisfied with our response, you may escalate the matter to our compliance team by marking your follow-up email as a formal complaint. We will issue a written response to all formal complaints within 14 days.

qk365 serves Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, and all regions of Pakistan. Our support team is trained to handle data rights and privacy queries in clear, plain English.